FREE UK MAINLAND DELIVERY

Terms & Conditions

Buddycare is owned and operated by Wrimes Cosmetics Ltd.

If you have any questions regarding our terms and conditions please get in touch.

Privacy Policy
We will treat all information we collect from you under the terms of our privacy policy.

This policy governs how we use the information we collect from you as you use our website and when you place an order.

Prices
Our prices will be kept up to date however, mistakes can occur. If we find a mistake on the pricing on your order, we will contact you and advise you of the correct pricing. We will give you the option to cancel your order or continue at the new price. You may be asked to make an additional payment for the difference in pricing.

All prices are in British Pounds (GBP) and all payments and refunds are conducted in this currency. If you place an order from an account denominated in another currency, you will be charged an exchange rate from your currency to GBP by your bank or credit provider and may also be charged a conversion fee. We will not be responsible for any losses as a result of currency exchange charges of exchange rate fluctuations.

Payment terms
We will charge your credit/debit card of paypal account for full payment when you place your order. If it's not possible to obtain full payment for the goods from your account we may cancel the contract and or suspend any further deliveries to you.

We operate strict anti-fraud measures and occasionally we may need to contact you to confirm some details of your order as a part of our fraud checks. If we suspect that an order may be fraudulent or if we are unable to complete our checks to our satisfaction, we may cancel your order and refund you in full without notice.

Delivery
We will attempt to deliver your order within the terms stated when ordering. If this is not possible, we will make every attempt to contact you using the information you provided to us. We accept no liability if a delivery is delayed because you did not give us the correct contact, delivery or payment details.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. Delivery charges may vary and delivery options will be stated upon ordering.

Personal Information
We will not sell, distribute or lease your personal information to third parties. We will not use your personal information to send you promotional information about third parties.

Copyright
This website and its content is copyright of Wrimes Cosmetics Ltd. All rights reserved.

You may download, save and print the contents of this website for your own personal, non-commercial use.

You may not reproduce any of the text and images and other files and media that make up this website in whole or in part for any purpose.

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our prior written permission. You may not modify, distribute or repost anything on this website for any purpose.

Where are Buddycare products made?

All of our products are manufactured exclusively in-house at our ISO 9001 and GMP 22716
accredited Hertfordshire, UK based factory. All of our formulas are salon-quality, human-grade, vegan and cruelty free!

Can I use Buddycare dog shampoos on my puppy?

Our dog shampoos are suitable for all breeds and puppies over 8 weeks.

Are Buddycare products tested on animals?

None of our products are tested on animals!

Buddycare’s healthy, happy credentials and commitment to animal welfare means you can enjoy peace of mind with every dog wash.

It’s grooming you can feel good about.

Are Buddycare products vegan?

Yes! All of our products are vegan.